Introduction
At glamourfashion.shop, we are committed to ensuring satisfaction with your purchase. This Refund and Returns Policy outlines the process and conditions under which returns and refunds are handled for our wide range of new and secondhand women’s clothing.
Return Conditions
New Items
- Time Frame: Returns must be made within 14 days of receipt.
- Condition: Items must be in their original, unworn condition with tags still attached.
- Exclusions: Certain items, such as undergarments or personalized items, may not be returnable for hygiene and customization reasons.
Secondhand Items
- Time Frame: Returns must be made within 14 days of receipt.
- Condition: Items must be returned in the condition they were received.
- Exclusions: Due to their unique nature, some secondhand items may be final sale, as noted at the time of purchase.
Refund Process
- Notification: To initiate a return, please contact us via our website or customer service email.
- Return Shipping: Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
- Refund Timing: Refunds are processed within 14 days of receiving the returned item and will be issued to the original payment method.
- Partial Refunds: In cases where items are not returned in their original condition, a partial refund may be issued.
Exchanges
- We offer exchanges for items of the same value, subject to stock availability. Please contact our customer service for assistance with exchanges.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us immediately. We will arrange for a replacement and cover any return shipping costs.
Right to Cancel
Under European consumer law, you have the right to cancel your purchase within 14 days of receipt without giving any reason. The cancellation period will expire 14 days from the day on which you acquire physical possession of the goods.
Contact Us
For any questions regarding our Refund and Returns Policy, please contact our customer service team.
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